FAQS

RETURN POLICY

There are strict health and safety standards due to the nature of our items. There fore we do not offer returns or exchanges for any of our jewelry or accessories. If you have any additional questions about your purchase (size, material, color, etc) please email us at ask@emberleighjewelry.com

CAN I CHANGE MY ORDER

Once order is placed and paid for we do not offer altering of any kind. If there is a mistake with shipping address or email we can adjust that for you. Please email us at sales@emberleighjewelry.com for assistance. 

SHIPPING

All packages will be shipped out ASAP on any business day. Please choose the correct option if you wish to receive expedited shipping at an additional cost.  See "SHIPPING" for more info. 

WILL MY ITEMS TARNISH

There are many factors that can go into your pieces tarnishing, including your own body chemistry. Over time all precious and semi precious metals will tarnish.  We recommend storing your jewelry in a dry place, preferably in a jewelry bag or box.

These items are NOT made to be worn the shower or water of any kind.